Terms of Service.

1. Acceptance and eligibility

By creating an account, placing an order or using the service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old and able to enter into a binding agreement. If you use ttokviewer for a business or other organization, you confirm that you have authority to accept these Terms on its behalf. You are responsible for complying with laws and third-party terms that apply to your use.

2. About the service

ttokviewer is a digital software service for exploring publicly available TikTok videos, creator profiles and conversations. Available tools include public-content search, video viewing, creator exploration, comment and reply retrieval, spreadsheet exports and permitted downloads.

ttokviewer is independent of TikTok and is not affiliated with, endorsed by or sponsored by TikTok or ByteDance. We do not provide access to private accounts, private messages or restricted content. A ttokviewer account is separate from a TikTok account.

Features depend on the public sources and third-party services available at the time of a request. Results may be incomplete, delayed or unavailable. Displayed counts may differ from retrievable results, and media links may expire. Read Help & limitations before relying on a feature.

The current product retrieves and organizes public content; it does not offer an AI content-generation service. If we introduce features that send your content to a third-party AI model, we will identify those providers and explain the relevant processing before you use those features.

3. Your account

Some features require an account. You may sign in with Google or register with an email address and password. Email registration requires verification before login. Your default username is derived from the part of your email address before @.

Use an email address you control, keep it current and protect your login credentials. Do not share, sell or transfer your account. You are responsible for activity you authorize through your account. Notify support@ttokviewer.com promptly if you suspect unauthorized access or a security problem.

4. Subscriptions and credits

Our paid model combines subscriptions with usage credits. Monthly and annual plans include a monthly credit allocation. Separately purchased credit packs, when offered at checkout, add credits without creating a new subscription. Plan prices, allocations, supported features and purchase availability are shown on the Pricing page and in your order summary.

• Subscription credits: included credits are allocated monthly, including on annual plans. Unused subscription credits do not roll over and expire at the end of their allocation month.
• Purchased credits: separately purchased credits do not expire while the service remains in operation. They remain available if you cancel a subscription.
• Consumption order: subscription credits are used before separately purchased credits. The credit cost of a metered action must be shown before you confirm it.
• No monetary value: credits are a right to use eligible features, not money, a bank balance or a transferable asset. They cannot be sold or redeemed for cash except through an applicable refund.
• Promotional credits: free allocations may have limits disclosed with the offer and cannot be exchanged for a cash refund.

Selecting a plan or viewing an example allocation does not place an order, authorize a charge or guarantee that an unavailable paid feature is active.

Verified accounts receive 2,000 free welcome credits once. Free exports include main comments in CSV or Excel; comment reply exports require an active paid plan. Each unique row in a completed export costs one credit, including replies. Data is collected with a credit reservation; incomplete or canceled collections are not charged. Completing an export charges its actual row count. You can download that same export again for 24 hours without another charge; starting a new export costs credits again. Free exports are limited to 2,000 rows and paid exports to 10,000 rows per task, with one active task per account.

During an active paid subscription, its monthly allowance is used and unused welcome credits remain separate. Annual subscriptions also refresh credits monthly on calendar-month anniversaries of the paid period. Canceling renewal preserves access through the paid period, while an expired, refunded, superseded or past-due subscription no longer enables paid exports.

5. Payments and renewal authorization

5.1 Payment processing and order confirmation

When paid checkout is enabled, payments will be processed through Waffo Pancake. Payment-card details are handled by the payment provider; ttokviewer does not store full card numbers or card security codes. Your checkout and receipt identify the amount, currency, applicable taxes, billing period and merchant or statement details for the transaction.

Digital access or credits are made available after successful payment confirmation. Starting a checkout without successfully completing payment does not activate a paid purchase.

5.2 Subscription auto-renewal authorization

By explicitly confirming a subscription purchase at checkout, you authorize recurring charges to your selected payment method at the price and billing interval shown, until you cancel. Monthly subscriptions are charged monthly. Annual subscriptions are charged for the full year in advance; a displayed monthly equivalent is not a monthly installment plan.

Subscriptions renew automatically at the end of each paid billing period unless cancelled beforehand. Annual renewal reminders will be sent at least seven days before renewal. Any trial that converts to a paid subscription must disclose its end date and subsequent charge before you enroll, and a reminder will be sent before the first paid charge.

5.3 Credit purchases and automatic top-ups

Each credit-pack purchase is a separate, one-time charge authorized when you confirm that purchase. Buying credits does not authorize automatic top-ups. We do not currently offer automatic top-ups; any future automatic top-up feature would require separate, explicit authorization and a way to turn it off online.

5.4 Price changes, taxes and failed payments

The final charge and any applicable taxes are displayed before payment. Changes to an existing subscription price will be communicated at least 14 days in advance and apply no earlier than the next renewal. You can cancel before the changed price takes effect. If payment fails, paid access or a renewal may be paused until payment is resolved.

6. Cancellation and credit balances

Paid subscriptions will not be offered until an online cancellation option is available. Once subscriptions are enabled, you can cancel through the subscription-management link provided in your account or purchase confirmation. You may also request help from support@ttokviewer.com using your account email address.

Cancellation stops future automatic renewals. Your paid subscription access continues until the end of the period already paid for. Monthly included credits continue to follow their allocation schedule during that period and expire under Section 4. Separately purchased credits keep their original availability after cancellation and are used after any remaining subscription credits.

A cancellation confirmation records the end of your subscription period. Cancelling a subscription does not itself delete your account or automatically request a refund. Refund requests are handled under Section 7.

7. Seven-day refund policy

7.1 Requests within seven days

You may request a full refund within seven calendar days of a subscription charge or credit-pack purchase. This includes first subscription payments and renewal payments. We do not impose a minimum-unused-credit requirement or a usage-percentage threshold for requests made within this period.

When a refund is processed, the paid access and credits associated with that refunded transaction are withdrawn. Other purchases are not affected. Refunding a subscription charge also cancels its future renewals.

7.2 Billing errors and service interruption

Duplicate charges and confirmed billing errors can be corrected or refunded even after the seven-day window. If an interruption attributable to us makes a paid service unavailable for more than 72 consecutive hours, contact us for a proportionate refund or an agreed extension. Refunds required by applicable law remain available.

7.3 How to request a refund

Email support@ttokviewer.com from the address used for the purchase. Include your transaction or order ID, purchase date and a brief explanation. Do not send your full card number, card security code or password.

We will acknowledge your request within two business days and process an eligible refund within five to ten business days, using the original payment method. Your bank or payment provider may take additional time to post the credit. The date you send the request determines whether it falls within the seven-day window.

7.4 Requests outside the window

After seven days, a change of mind or unused subscription time does not normally qualify for a refund, except for the billing-error, interruption and mandatory-rights provisions above. Cancelling at any time still stops the next renewal. Nothing in these Terms limits a refund, withdrawal or cancellation right that applicable law does not permit us to exclude.

8. Billing questions and disputes

If you do not recognize a charge or believe it is incorrect, contact support@ttokviewer.com with your order information so we can investigate. We aim to reply within two business days and resolve confirmed billing errors within five business days; payment-provider processing times may be additional. Contacting us does not waive or delay any right you have to dispute a transaction with your payment provider or bank.

9. Content and intellectual property

Creators and other rights holders retain their rights in videos, audio, images, profiles and comments displayed through the service. Public availability, a download or an export does not transfer ownership or grant permission to reproduce, redistribute, monetize or otherwise reuse that content. Obtain any permissions your use requires.

You retain rights in material you submit. You grant us a limited, non-exclusive permission to process your searches, links and other submissions only as needed to provide, maintain and secure the service. We do not use your submissions to train AI models without your express consent.

The ttokviewer software, branding and original website materials remain the property of their respective owners. These Terms grant a limited right to use the service; they do not transfer those rights. To report a rights concern, contact support@ttokviewer.com with the relevant link, a description of the issue and evidence of your authority to act.

10. Acceptable use

Use ttokviewer only for lawful purposes and content you are authorized to access and use. You must not:

• Access private or restricted content, bypass authentication or access controls, evade rate limits, or interfere with the service or its providers.
• Infringe copyright, privacy, publicity or other rights; remove rights information; or redistribute content without permission.
• Harass, stalk, dox, impersonate or defraud anyone, or use exported data to send unsolicited messages or build invasive profiles of individuals.
• Create or distribute unlawful content, child sexual exploitation material, deceptive impersonations or harmful deepfakes.
• Introduce malware, conduct phishing or unauthorized security attacks, or overload the service through abusive automated requests.
• Sell, share or sublicense account access without our prior written permission, or use stolen payment details or fraudulent transactions.
• Use the service in a way that violates applicable law or the rights and binding terms of a relevant third-party provider.

Downloading or exporting public content does not authorize surveillance, harassment or exploitation. We may apply reasonable access limits and investigate suspected abuse.

11. Privacy and security

Our Privacy Policy explains account information, session cookies, verification emails, public-data requests and third-party processing. Relevant providers include Google for optional sign-in, Resend for verification emails, Cloudflare for hosting and account storage, and public-content sources used by the viewing tools.

When payments are enabled, payment-card information is processed by Waffo Pancake and its payment partners under their applicable terms and privacy information. We receive the transaction information needed to manage purchases and support, without storing full card details.

Subscription cancellation does not delete account information. You can request account deletion at support@ttokviewer.com. Account information is retained until deletion as described in our Privacy Policy; transaction records may need to be retained to satisfy applicable legal obligations or resolve a dispute. We take reasonable steps to protect data, but cannot guarantee absolute security.

12. Disclaimers and liability

To the extent permitted by applicable law, the service is provided “as is” and “as available,” without warranties of uninterrupted availability, completeness, accuracy, merchantability or fitness for a particular purpose. We cannot guarantee access to every TikTok post, account, comment, reply or historical record.

Public content may be incorrect, outdated or misleading. You are responsible for checking information before relying on it and for keeping copies of exports you need. The service does not provide legal, medical, financial or other professional advice.

To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential or punitive losses, including lost profits or lost data. Our aggregate liability arising from the service is limited to the amount you paid us for the service in the 12 months preceding the event giving rise to the claim.

These limitations do not exclude liability that cannot lawfully be excluded, including any applicable liability for fraud, intentional misconduct or other mandatory consumer protections. They do not restrict the refund commitments in Section 7.

13. Suspension and termination

You may stop using the service at any time, cancel a subscription as described above and request account deletion through support@ttokviewer.com. If you have a paid subscription, cancel it before requesting deletion so future billing can be stopped and any balance addressed.

We may suspend or terminate access for a material breach of these Terms, suspected fraud, a security risk or a legal requirement. Where reasonable and lawful, we will explain the reason and give you an opportunity to resolve the issue. Account action does not remove mandatory refund rights.

If we permanently discontinue a paid service or terminate your paid access for reasons other than your breach, we will refund the unused prepaid subscription period proportionately and the remaining unused separately purchased credit balance. Credits may then be withdrawn after the corresponding refund.

14. Applicable law and disputes

Please first contact support@ttokviewer.com to try to resolve a concern informally. These Terms do not impose mandatory arbitration or require you to waive access to a court. Applicable law and the jurisdiction of a competent court will be determined under the rules that apply to the dispute, including any mandatory protections available where you live.

15. Changes and general terms

We may update these Terms as the service changes. Material changes will normally be announced at least 14 days before they take effect, through your account email or a prominent service notice. Changes needed to address a legal or urgent security requirement may take effect sooner, with notice as appropriate.

The version and effective date appear at the top of this page. Continuing to use the service after revised Terms take effect indicates acceptance where permitted by applicable law. If you do not agree, stop using the service and cancel any subscription before its next renewal. New terms do not retroactively remove rights attached to an earlier purchase.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. These Terms, the Privacy Policy and the order details you explicitly accept form the agreement for your use and purchases. Mandatory consumer rights take priority over conflicting language.

16. Contact us

For customer support, billing questions, seven-day refund requests, cancellation assistance, privacy, account deletion, security reports or legal concerns, email support@ttokviewer.com. All of these requests use the same support channel.

Include your account email and, for purchases, the relevant order ID. Please never email passwords, verification tokens or full payment-card information.